Shipping Policy

Orders typically ship within 24 hours from one of our regional fulfilment centers.

Standard ground shipping (untracked) is offered at no cost on all orders, regardless of delivery destination. We also offer express shipping (trackable) for an additional fee. Express shipping options and associated fees are calculated during checkout based on real time shpping rates.

Import Taxes: Please be aware that International orders may be required to pay import taxes upon receipt.

Proper ships via Australia Post and USPS globally. We update our Facebook and Twitter accounts regularly with production and shipping timelines during periods of heavy demand.

It is important to note that our standard (free) shipping service does not include any tracking information, and delivery times can vary depending on your local customs processing times and forwarding mail service.

If you are not satisfied for any reason, we will be happy to provide a full refund (excluding shipping) for any unused and non-customized products for up to 30 days from the original purchase date. If we receive your request after 30 days, we will issue you a web store credit for the full sub-total amount.